Terms and Conditions

Payment

Payment must be made in full at least 1 week prior to the start of each term.
Each term consists of 11 to 13 lessons.
Terms are as follows: Term 1: January to March, Term 2: April to June, Term 3: July to September, Term 4: October to December
Payment must be made in full for the entire term. Skipping lessons within a term is not allowed and will result in fee being forfeited if make up lesson is not arranged in advance.
All lessons that have been paid for must be attended within the current term.
Math Note reserves the right to refuse attendance if payment is not received before the lesson.
Failure to make payment after 3 reminders will result in the student being considered as having withdrawn from lessons.
All attended lessons are non-refundable.
Lessons are non-refundable once the scheduled date has passed, even if the student did not attend.

Registration Fee

A first-time registration fee of $80 is waived for all new students.
Students who have withdrawn or stopped attending lessons for one month (equivalent to four lessons) or more will be considered as a new enrolment and will be subject to a non-refundable registration fee of $80.

Suspension of Lessons

Lesson suspension is not permitted. Students who are unable to attend their scheduled lessons must arrange for a make-up lesson within the same term at the earliest available slot.
Students who wish to take a break of four (4) weeks or more will be considered as having withdrawn and will need to re-register upon returning, subject to the applicable registration fee and availability

Late Payment Fee

A late payment fee of $30 will be charged for payments received after the due date as stated on the invoice.
The late payment fee will be deducted from the deposit if not paid in full.

Deposit Top-Up

In the event that the deposit is used to cover any fees or charges, it must be topped up to $100 again before the commencement of the new term.

Mode of Payment

Paynow/Paylah

Administrative Matters

Invoices, important announcements, and notices will be sent by email. Please provide a valid email address upon registration.
To receive announcements via WhatsApp broadcast, please save the number 82187192 to your address book. Math Note is not responsible for messages not received if the number is not saved in the recipient's address book.

Lesson Schedule and Timing

Lessons will be held as usual during public holidays and school holidays, following the regular timing, unless otherwise stated.
Please take note of the center's closure dates during normal school terms.
Lesson timings are non-negotiable and adhere to a fixed schedule. However, in cases where a student is unable to attend a lesson due to school-related activities, a makeup lesson, subject to the availability, can be arranged upon request.
No refunds will be provided for lessons after their original scheduled date has passed. For example, if a lesson was originally scheduled for 1st January and the student arranged a make-up session for 10th January but decides to withdraw on 5th January, the fee will not be refunded. The student must attend the make-up lesson, or the lesson fee will be forfeited.

Attendance/Replacement Classes

Students must inform the center at least 2 days in advance if they are unable to attend a lesson and arrange for a replacement within the term.
Cancellation of a lesson 1 day prior to or on the day of the lesson will result in the forfeit of the lesson fee, unless supported by official documents (e.g., Medical Certificate) and reviewed on a case-by-case basis in case of emergency.
Absence without prior notification will result in the forfeit of the lesson fee.
During exam periods and school holidays, it is advisable to book replacement lesson(s) in advance due to potential schedule changes.
Replacement lessons are subject to availability.
Unattended lessons will not be credited to the following term.
The number of lessons in a term is fixed and cannot be adjusted if a student is unable to attend. A make-up lesson must be arranged based on availability.
Math Note reserves the right to cancel a class due to unforeseen circumstances. In such cases, replacement classes will be arranged, or lesson fees will be refunded.

Transferring of Weekly Lesson to Another Timing

Requests for transferring lessons to a different time slot must be made at least 2 weeks in advance.
Lesson transfers are subject to availability.
Transferring lessons for more than 3 consecutive lessons to another timing is not allowed.

Tutor Allocation and Substitution Policy

Tutors are assigned to classes based on the centre’s operational and scheduling needs. Math Note Tuition Centre reserves the right to assign, change, or reassign tutors to any class at its discretion, without prior notice to parents or students.
If the regular tutor is unavailable, a substitute tutor will be assigned to conduct the lesson.
Math Note Tuition Centre may change or reassign a tutor for any class at any time, without prior notice to parents or students.
Requests to change tutors or to request a specific tutor will not be entertained. Math Note Tuition Centre has the sole discretion in making tutor assignments.

Withdrawal from Lesson

If a parent or student wishes to withdraw from lessons, a withdrawal request form must be submitted. A minimum notice period of 1 week in advance is required to process the withdrawal. Any remaining balance will be credited back to the student after the formal withdrawal process is completed.
Math Note Tuition Centre reserves the right to withdraw a student under the following circumstances:

Unacceptable behaviour that disrupts the learning environment or poses a risk to the safety and well-being of students, staff, or visitors.

This includes, but is not limited to:

Verbal abuse, threats, or intimidation directed towards staff, students, or other parents.
Physical aggression, bullying, or harassment.
Repeated failure to comply with the Centre’s rules, regulations, or policies.
Any conduct that interferes with the educational process or the safe and orderly operation of the Centre.
Failure to attend lessons without providing valid notice or acceptable reasons.

Unreasonable requests from a parent or guardian that violate the Centre’s policies or are detrimental to the Centre’s operations.

This includes, but is not limited to:

Demanding exceptions or special treatment that contradict the Centre’s established rules, procedures, or policies.
Making repeated demands for changes to lesson schedules, teacher allocations, or course content that are not feasible and that disrupt the Centre’s ability to effectively deliver educational services.
Ongoing attempts to modify the curriculum, teaching methods, or operational procedures in ways that disrupt the structured and effective delivery of lessons.

In the event of a withdrawal under these circumstances, any refund of unused lesson fees will be at the sole discretion of the Centre. No further obligation will be held by the Centre upon termination.

Property Damage

Students are responsible for maintaining the integrity of the tuition centre’s property. In the event that a student causes damage, they will be required to clean, repair, or cover the cost of the repairs or replacement.

Student Safety

The Centre shall provide supervision for students only during their scheduled class times and while they are within the Centre's premises.
The Centre shall not be held liable or responsible for the supervision, safety, or well-being of any student outside of scheduled lesson times, including but not limited to before the start of class and after dismissal.
The Centre shall not be responsible for any incidents, injuries, losses, or damages that may occur outside of the Centre’s premises or beyond the Centre’s supervision period.
Parents and/or guardians are solely responsible for ensuring that their child(ren) arrive punctually for lessons and are picked up promptly at the end of each class.

Misplacement/Loss of Notes/Worksheets

Re-printing of misplaced worksheets will incur a charge of $0.50 per page.
Re-printed worksheets/notes will be provided upon receipt of payment.

Study Materials Distribution

The Centre will provide study materials only for topics currently being taught during the student’s lessons at the Centre.
Requests for materials on topics outside the current lesson plan are not allowed, even if those topics were previously covered in school.
Materials for such topics will only be provided when the student is actively studying the relevant topic as part of their ongoing lessons at the Centre.

Miscellaneous

Math Note owns the copyright of all materials provided, which cannot be distributed to any third party.
Math Note reserves the right to change the terms and conditions without prior notice.

Referral Program

Current Math Note students are welcome to invite friends for a trial lesson.
If the friend continues with weekly lessons for at least one term (minimum 8 lessons), the current student earns a credit.
The credit is $80 for each new students.
The credit is deducted from the tuition fee in the following term.
The credit is non-exchangeable for cash and is exclusively applied as a tuition fee reduction for the subsequent term.

Adherence to Terms

Both Math Note Tuition Centre and the student (or parent/guardian, where applicable) are committed to fully complying with these terms and conditions. No negotiations or modifications to these terms will be permitted.

Acceptance of Terms

By enrolling in courses at Math Note Tuition Centre, students and their parents or legal guardians acknowledge and agree to comply with all terms and conditions outlined by the Centre. In the event that any part of these terms is subsequently deemed unacceptable by the parent or guardian after enrolment, the Centre reserves the right to terminate the enrolment. A refund will be issued only for any lessons not yet conducted, and no further obligations shall be held by the Centre.