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Terms and Conditions

Payment:

 

  1. Payment must be made in full at least 1 week prior to the start of each term.

  2. Each term consists of 11 to 13 lessons.

  3. Terms are as follows: Term 1: January to MarchTerm 2: April to June, Term 3: July to September, Term 4: October to December

  4. Payment must be made in full for the entire term. Skipping lessons within a term is not allowed and will result in fee being forfeited if make up lesson is not arranged in advance.

  5. All lessons that have been paid for must be attended within the current term. Carrying forward any remaining lessons to the next term is not permitted.

  6. Math Note reserves the right to refuse attendance if payment is not received before the lesson.

  7. Failure to make payment after 3 reminders will result in the student being considered as having withdrawn from lessons.

  8. All attended lessons are non-refundable.

Late Payment Fee:

  1. A late payment fee of $30 will be charged for payments received after the due date as stated on the invoice.

  2. The late payment fee will be deducted from the deposit.

Deposit Top-Up:

  1. In the event that the deposit is used to cover any fees or charges, it must be topped up to $100 again before the commencement of the new term.

Mode of Payment:

 

  1. Paynow/Paylah

  2. Internet Banking

 

Administrative Matters:

 

  1.  Invoices will be sent by email. Please provide a valid email address upon registration.

  2. To receive announcements via WhatsApp broadcast, please save the number 82187192 to your address book. Math Note is not responsible for messages not received if the number is not saved in the recipient's address book.

Lesson Schedule and Timing:

 

  1. Lessons will be held as usual during public holidays and school holidays, following the regular timing, unless otherwise stated.

  2. Please take note of the center's closure dates during normal school terms.

  3. Lesson timings are non-negotiable and adhere to a fixed schedule. However, in cases where a student is unable to attend a lesson due to school-related activities, a makeup lesson, subject to the availability, can be arranged upon request

 

Attendance/Replacement Classes:

 

  1.  Students must inform the center at least 2 days in advance if they are unable to attend a lesson and arrange for a replacement within the term.

  2. Cancellation of a lesson 1 day prior to or on the day of the lesson will result in the forfeit of the lesson fee, unless supported by official documents (e.g., Medical Certificate) and reviewed on a case-by-case basis.

  3. Absence without prior notification will result in the forfeit of the lesson fee.

  4. During exam periods and school holidays, it is advisable to book replacement lesson(s) in advance due to potential schedule changes.

  5. Replacement lessons are subject to availability.

  6. Unattended lessons will not be credited to the following term.

  7. Math Note reserves the right to cancel a class due to unforeseen circumstances. In such cases, replacement classes will be arranged, or lesson fees will be refunded.

 

Misplacement/Loss of Notes/Worksheets:

 

  1. Re-printing of misplaced worksheets will incur a charge of $0.50 per page.

  2. Re-printed worksheets/notes will be provided upon receipt of payment.

Study Materials Distribution 

  1. Our foremost commitment is to furnish students with study materials solely for topics presently under active instruction during lessons.

  2. Kindly comprehend that acquiring materials for topics beyond the scope of the current lesson, even if they were covered in school a few months ago but are not presently part of the ongoing lesson plan with the student, is strictly disallowed.

  3. However, we are ready to offer these materials when the student is prepared and actively engaging in the study of the respective topic under our guidance.

 

Transferring of Weekly Lesson to Another Timing:

 

  1. Requests for transferring lessons to a different time slot must be made at least 2 weeks in advance.

  2. Lesson transfers are subject to availability.

  3. Transferring lessons for more than 3 consecutive lessons to another timing is not allowed.

 

Withdrawal from Lesson:

 

  1. Students may withdraw from lessons at any time.

  2. A request and withdrawal form must be submitted, and any remaining payment balance will be credited back to the student.

  3. Students who have withdrawn or stopped lessons for 1 month (equivalent to 4 lessons) or more will be considered as new enrolments and will be subject to the non-refundable registration fee.

  4. Math Note reserves the right to withdraw a student due to unacceptable behavior or conduct.

 

Miscellaneous:

 

  1.  Math Note owns the copyright of all materials provided, which cannot be distributed to any third party.

  2. Math Note reserves the right to change the terms and conditions without prior notice.

 

Referral Program:

 

  1. Current Math Note students are welcome to invite friends for a trial lesson.

  2. If the friend continues with weekly lessons for at least one term (minimum 8 lessons), the current student earns a credit.

  3. The credit is $80 for new referred secondary school students and $50 for new referred primary school students.

  4. The credit is deducted from the tuition fee in the following term, irrespective of the current student's level.

  5. The credit is non-exchangeable for cash and is exclusively applied as a tuition fee reduction for the subsequent term.

Adherence to Terms

 

  1. Both Math Note Tuition Centre and the Parent are committed to strictly adhering to these terms and conditions. No negotiations or changes to these terms will be allowed.

 

Acceptance of Terms

  1. By enrolling your child in our tuition services, the parent or legal guardian (referred to as "Parent") agrees to abide by the following terms and conditions. If, after enrolling, the Parent finds any part of these terms unacceptable, a refund for any unpaid lessons will be provided.

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